11 Effective People Management Skills Every Superstar Manager Needs To Succeed

5 January 2023

Delegating tasks effectively

Relationships between employees and their managers set the tone for their success within the organization. According to Gallup research, 70% of an employee's motivation can be attributed to their manager. What can managers do to improve? This is where people management skills come in handy.

It all comes down to a manager's ability to manage people. In terms of manager-employee relationships, these skills are important. A poor people manager can be devastating to a company. In the end, this results in a high turnover of top performers, dissatisfied customers, and unresolved issues.

That's just the beginning. Every year, businesses lose millions of dollars as a result of unproductive and disengaged workers. In the end, these workers simply leave the business and the cycle continues.

This article discusses the crucial people management skills every superstar manager should possess to build employee loyalty and boost retention.

What Are People Management Skills, and How Can They Drive Employee Engagement?

To be an effective leader or manager, you need team management skills to guide your team effectively and improve employee engagement.

Leaders of teams must be more than strict and cruel bosses to their teams in order to effectively manage them.

Understanding your team members is essential. It is only then that you can inspire your people and fulfil your role.

Employees no longer fear their bosses like they used to. People today prefer to have a friendly and healthy relationships with their managers. 

Important People Management Skills Every Successful Manager Needs

1. Emotional Intelligence

The ability to identify, manage, evaluate, and understand our own and others' emotions is called Emotional Intelligence (EI).

This is one of the most important people management skills for any manager. People are the backbone of your business. So, it is crucial to identify how you feel about managing people and what is expected of you. 

By doing so, you will be able to better understand what your employees think and what they need.

We make a lot of difference in today's work environment by knowing ourselves and each other. Despite the fact that people aren't born with the same level of EI, they develop it with practice.

2. Communication


Good communication --whether it's non verbal communication or verbal communication--is one of the most vital people management skills, and it's becoming more essential as employees are connected to work through mobile devices at all times.

Communicating effectively and providing constructive feedback is critical to a manager's ability to persuade others, build working relationships, and advocate for their department to upper management.

When you meet face-to-face, send an urgent text, or compose an email, communication skills come into play. Be sure your message is clear.

3. Leadership Skills

An effective manager knows how to engage and motivate employees, provide guidance on different tasks and projects, and encourage professional growth.

Managers who know how to lead their teams are respected and followed by their employees.

The process of developing good leadership skills is not easy. Various work cultures have their own ways of working that are unique to them. 

Motivation and putting everyone on the same page are key to achieving the same goals, but this can be difficult. Therefore, it's key to have the skills to influence the employees to act, believe, and work with perseverance to accomplish the greater goal.

4. Problem-Solving Skills

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An organization faces a constant emergence of issues with the sudden shift in work patterns, especially with the rise in remote work.

As a manager, you must be proactive in developing skills that will enable you to handle each case, including emergencies. People who are good at conflict resolution tend to be better managers. 

Good problem solving skills come naturally to some people, but others have to develop the skill over time. In order to solve problems, you must be open-minded, use analytical thinking, and be creative. 

5. Empathy

The truth is that we're all biased. An important characteristic of a good manager is the determination to eliminate bias from all aspects of their work with their people management skills.

The actor-observer bias is a common bias at work that assumes bad intent when people do something wrong. However, when we do something wrong ourselves, we usually assume our actions had good intentions behind them.

Most people aren't intending to make mistakes or to do wrong by others, and chances are that if you were in their shoes, you'd act the same way or at least understand why.

Whenever you speak, show compassion and kindness. Give them a sense of belonging and show them you're listening. Practising empathy and seeking to understand your employees' perspectives builds trust and demonstrates your concern for them.

Sometimes, if you can't solve their problems, this is the next best thing. Worried that empathy isn't one of your strengths? According to research, the ability to demonstrate empathy is teachable, so make it one of your goals to improve.

6. Delegation

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In time, you'll realize that you can't do everything, and attempting to do so will lead to burnout.

It's okay to roll up your sleeves and do things yourself from time to time. There's also a time to relinquish control so you can focus on tasks you're better at.

By delegating tasks, you can increase your productivity, and you can also use it as a coaching tool.

There's a good chance your employees want to take on more work to break up the monotony of their daily routine. If you want to delegate to someone, consider their preferences and readiness before assigning tasks randomly.

7. Patience

The ability to be patient is one of those skills that is often tested in the workplace since challenging situations always cause frustration. 

In challenging situations, you need to be able to keep your cool and maintain a level head. There are some aspects of managing a team that no manual can teach, that need your people management skills.

When team members come from diverse backgrounds, predicting their behaviour can be difficult. Managing your team requires patience and firmness. 

While tolerance levels vary from person to person, patience remains a critical people management skill. As a manager, patience is one of the most valuable assets you can possess. Since your team knows they can trust you, they will feel more comfortable sharing their problems with you.

8. Listening Skills


Everyone needs to be able to listen actively, especially leaders, who are constantly bombarded with complaints, questions, and ideas from the team.

Managers who are effective are open to new suggestions for improving efficiency. People managers are different from other types of managers in that they don't know everything. Good people managers listen to their employees' ideas and are open to new ones.

Before making an informed decision, a good leader weighs all options and considers every possible outcome.

Managers should incorporate active listening and responding into their decision-making processes, but it isn't always easy. The habit develops over time and with constant practice.

Ultimately, managers' ability to listen and respond to their team and top management makes all the difference in how they communicate.

9. Adaptability

Adaptability requires understanding and accepting that tasks can often be completed in more than one way. It doesn't mean that another team member's solution is wrong because he or she chose a different approach from yours.

There may be an easier way to accomplish the task, but the results are what matter most. A person who is adaptable can quickly adapt to changing circumstances.

We all feel safe in our comfort zones. There are times, however, when it is good to bend the rules and mix things up. In order to avoid getting stuck in predictable behaviour patterns, it's important to break the routine occasionally.

10. Team-Building Skills

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In order to build a strong team, managers need to establish clear tasks across multiple dimensions so that the work of each team member is coordinated effectively.

The purpose is to share high-level goals over a long period of time, breaking them down into day-to-day goals. It is also important to empower team members to define their tasks collectively based on their individual skills.

By avoiding micromanagement, managers can allow teams to work efficiently and deliver high-quality results on time.

11. Decisiveness

People management skills such as decisiveness inspire confidence in others. You can make a quick and efficient decision without second-guessing yourself or overthinking.

For managers, this skill is essential, since the decisions they make will impact the work of their team.

Decisiveness shows confidence in your abilities and trust in your judgment. It's a quality others will admire and respect.

Being unsure of yourself will make it difficult for you to gain the trust of others. The more people see that you can make quick decisions, the more trust they'll have in you as a leader.

Making small decisions quickly is a great way to practice developing this skill. You can then move on to bigger decisions once you become more comfortable with this.

Final Words

It takes more than a title to lead a team of people. By building people management competencies, leaders can solve any issue.

Developing a good team leadership skill set prevents delay and doubt caused by conflicts and problems.

In most cases, the idea of being a born leader is a myth. Leadership development usually occurs over time, either through practice or education outside of the workplace.

Although some people are naturally inclined to lead, leadership is more of an intentional action than a characteristic.

Try Shiftbase for free to learn more about how to effectively manage your organisation.