7 Tips for Improving Employee Experience for business performance

Employee experience performance management engaged employees, employee retention hiring process

A positive employee experience (EX) is an important step in fostering a superior company culture and increasing overall employee satisfaction. At a time when research shows only 21% of employees feel engaged at work, investing in a robust employee experience strategy can help your organization recruit top talent looking for more fulfillment in their career, thereby improving business outcomes.

Here are seven tips for enhancing the employee journey from onboarding to offboarding and creating a remarkable employee experience program:

1. Encourage employee feedback (and act on it)

The first step to improving the employee experience is to define what an ideal experience would entail. To do this, HR leaders must listen to what employees have to say. Collect employee feedback through employee experience surveys, focus groups, suggestion boxes, or online platforms, and company review sites.

Acting on honest feedback isn't enough. You also need to show your employees that you value their well-being. Make sure to:

  • Acknowledge feedback received

  • Communicate the actions you will take

  • Implement changes based on employee input

  • Measure the impact of those changes using key performance indicators

By doing so, you can build trust and respect with your employees and create a healthy work environment that allows them to thrive.

2. Create a DEI budget

DEI (diversity, equity, and inclusion) refers to the efforts to ensure that all employees are treated fairly and respectfully, have equal access to opportunities and resources, and feel a sense of belonging in the workplace. 

DEI isn’t just beneficial for employees but for the organization as a whole. Research shows that diverse teams are more profitable, creative, and innovative.

To improve employee experience through DEI, you first need to allocate a budget for it. A DEI budget can help you fund initiatives such as hiring diverse talent, providing DEI training and mentoring programs, creating employee resource groups and networks, supporting social causes and events, and conducting audits and assessments. It also signals your commitment to creating a culture of diversity and inclusion in your organization.

3. Enhance onboarding and offboarding processes

employee experience, employee life cycle

Onboarding and offboarding are two critical moments in the employee lifecycle

A positive onboarding experience can help new hires feel welcome, engaged, and prepared to take on their new roles. It can also reduce turnover, increase employee retention, and improve performance. An effective onboarding process should include:

  • An orientation program that clearly outlines job duties and expectations and familiarizes the new employee with the organization

  • Creating accounts and adding the employee to the organization’s systems, including the company’s scheduling system, email, and HRIS

  • A structured learning plan that ensures the employee has the necessary skills, knowledge, tools, and resources to do their job

  • A supportive and friendly mentor who can offer guidance and feedback

  • Regular check-ins to monitor progress, identifiy challenges, and provide support

Meanwhile, a great offboarding process can help departing employees leave on good terms with the organization. Your offboarding process should include:

  • Respectful and transparent communication

  • A smooth and efficient exit procedure to handle paperwork, benefits, and feedback

  • A constructive exit interview that gathers insights, suggestions, and testimonials from the employee

4. Provide professional development opportunities

Professional development opportunities are an important factor when it comes to enhancing employee experience. It can increase employee engagement and motivation, leading to improved performance. 

According to a 2018 LinkedIn Workplace Learning Report, 94% of employees would stay at their company longer if offered more opportunities for career development. These results show that it’s essential to demonstrate commitment to and invest in your employees' growth.

Conduct regular performance reviews - By having frequent conversations with employees about their performance at work as well as their goals and interests, you’ll be better able to help them excel.

Create individual development plans - Work with employees to figure out what their career ambitions are and work with them to achieve them.

Offer learning opportunities - Organize workshops, webinars, and training sessions to enable employees to develop their skills.

5. Promote work-life balance

Happy family with shopping bags at the mall

A survey conducted earlier this year shows that 57% of employees think that poor work-life balance is a deal breaker. Work-life balance can improve the employee experience by reducing stress and enhancing well-being, and it’s not something employees are willing to compromise on. 

Here are some ways to promote work-life balance for your employees:

  • Provide adequate leave policies that allow employees to rest and recharge

  • Encourage healthy habits and behaviors such as exercise, nutrition, and mindfulness by providing subsidies for related activities (i.e. free gym membership or yoga classes)

  • Organize fun social activities that foster camaraderie and collaboration

  • Keep a duty roster and use time tracking to prevent employees from working overtime

6. Offer flexible work arrangements

Flexible work arrangements aren’t limited to remote work. It can also include flex time, a compressed workweek, job sharing, or part-time work. Flexible work arrangements have become increasingly common in recent years and are a great way to improve employee experience while increasing employee loyalty and satisfaction.

However, for flexible work arrangements to be successful, there are few steps you need to take.

1. Establish clear guidelines that define expectations and responsibilities

2. Provide the equipment needed for employees to work effectively outside of the office

3. Solicit feedback from employees on their preferences, challenges, and suggestions for improvement

Useful Read: The 4-day work week schedule - An Implementation  Guide

7. Improve communication and transparency

Exceptional employee experience depends on good communication and transparency. Maintain clear, assertive communication with employees. Involve them in decision-making processes, seeking their input and acknowledging their contributions.

Here are some reminders on how to maintain adequate communication and transparency in the workplace:

  • Communicate frequently with employees about the company’s vision, values, goals, strategies, and performance

  • Listen actively, ask questions, and respond to feedback.

  • Involve employees in decision-making processes, seeking their input and acknowledging their contributions

Improving employee experience is an ongoing process that requires constant attention and effort. By following these tips, you can create a positive, supportive workplace that enhances the well-being, performance, and loyalty of your employees, and ultimately increases customer satisfaction. This competitive advantage could make all the difference.

Guest blogger

ida-pettersson-resume-genius-headshotIda is a Content Writer at Resume Genius who enjoys supporting job seekers as they plan their next career moves. She graduated from New College of Florida with a double major in Philosophy/Chinese Language and Culture. In her spare time, Ida enjoys hiking, reading, and gardening.

HRM
Topic: Employees / Employee Experience