Hotels

Front desk, housekeeping, and F&B on one schedule.

Reception, housekeeping and the kitchen on one schedule. Publish it once, and the evening and weekend rates are on the hours by the time you do pay.

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Hotel receptionist checking a guest in at the front desk
A morning shift from 08:00 to 12:30 being dragged into the Shiftbase schedule
Leave balances in Shiftbase: statutory and extra-statutory hours remaining

Join the 8,000+ shift businesses and their 250,000+ employees who chose Shiftbase.

4.4/5from
The problem

Everyone plans alone. The costs arrive together.

Reception builds a schedule, housekeeping builds another, the kitchen a third. Nobody sees the whole house until the wage bill arrives with all three in it.

Three departments, three systems.

Housekeeping on a printout, reception in a spreadsheet, and the kitchen deciding on the day.

The week fills up after the schedule is fixed.

A coach party books in on Thursday. Housekeeping was set a fortnight ago, so you cover it with overtime.

Nights and weekends carry surcharges.

Every late, night, and Sunday hour is paid differently, and someone works it out by hand at the end of the month.

Employee scheduling

Plan the whole hotel in one overview.

Every department in one live schedule, with the people who are qualified for each. See who is double-booked across reception, housekeeping, and the kitchen before you publish, not when the hours clash.

The week schedule with the Publish button, and the team's shifts for the day in the mobile app
Mobile app + payroll

Every contract type on the same schedule.

Fixed staff, zero-hours staff and freelancers on the same schedule, with clocking switched on only for the people who need it. A shared tablet with a personal PIN by the staff entrance, or the phone.

Emma de Vries clocks in with her PIN at the kiosk, and her phone shows the evening shift running since 18:11
Multi-site

One group, one view.

Run several properties from one account, each with its own teams, budgets and schedules, and compare the wage cost of both side by side. Somebody who works at two properties is given a team at each.

Labour costs in the schedule: €1,653.60 for the day, scheduled against worked hours, and the totals for the week
Performance

Set labour cost against the night's revenue.

Enter revenue per department and Performance sets it against the hours you paid for. See which parts of the house carry the week, and staff next week from what actually happened.

Four key figures: turnover €6,920.00, productivity €65.28, average hourly wage €15.60 and labour cost 23.9%

Hotels that run on Shiftbase get their Spark back.

Anthony hotelHotels
Anthony Hotel logo
Netherlands

“The integration of Shiftbase and Personio has not only improved our efficiency, but also the satisfaction of our team. It has been a real game changer.”

Margot van Geldere

Talent & Culture Manager

Receptionist at the Hampton by Hilton front deskHotels
The Vincent Hotel Group logo
Netherlands

“Shiftbase has helped us streamline staff planning and timekeeping for our 11 hotels and support office. We are now much more data-driven and have minimized error-proneness in our processes.”

Moniek Bessenbruch

Cluster Director of Human Resources

8,000+

businesses run on Shiftbase

250k+

daily users

#1

workforce software in NL

What changes for you.

An owner with a coffee and her laptop at the bar, a colleague working behind herOwners and GMs

The whole house, covered and costed.

You see what the week costs in wages before it starts, against the week you have already booked out. Charts and the hourly view require Premium.

A woman in an orange jumper laughing, her laptop held to her chest, in a busy officeDepartment heads

Plan without double-booking anyone.

Availability, qualifications, and other departments' shifts are already in. Publish knowing nobody is booked in two places.

A hotel receptionist at the front deskTeam

Always know when you work.

Check shifts, swap them, and request leave from the app, whichever department you're in that day.

AThursdaywith Shiftbase.

A hotel day runs in overlapping waves: checkout, turnaround, check-in, dinner, the night. Here is how it looks when every department plans in the same place.

06:55

Early shift.

Breakfast and reception clock in. The night porter clocks out, and the handover is on the schedule, not on a post-it.

11:10

A coach party books in.

Thursday fills up. You add two housekeeping shifts and the people free this afternoon get them on their phones.

17:20

Check-in rush.

Reception and the restaurant are both staffed to the numbers you decided on Monday. Both came off the same schedule.

23:49

Night audit.

Revenue per department goes in and Performance sets it against worked hours. Nights and weekend surcharges are already calculated.

Try it out, then decide.

Build next week for one department, publish it, and see the hours land payroll-ready. If it doesn't earn its keep, it costs you nothing.

Set up in a day.

Every feature in your plan is open from day one, no credit card needed. Your first week can be live tonight.

Runs on shifts.

If your business runs on shifts, the setup already matches how you plan. Invite your team, set it up, and run it on a real week.

Cancel anytime.

Monthly plans, no long contracts. If Shiftbase doesn't fit your business, you leave with your data.

Data stays in Europe.

Wage data and contracts are sensitive, so we store them on European servers under GDPR.

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FAQ

Got questions?

Everything about running a hotel team on Shiftbase, and if it isn't here, our team is one message away.

Yes. Each department gets its own schedule and its own team, and you get one live view across all of them, so nobody is booked in two places at once.

Yes. Surcharges are calculated as the hours come in, so the payroll export already carries them instead of someone working them out by hand.

Yes. Each property keeps its own teams, budgets and schedules, and you can compare the wage cost across them. Somebody who works at two properties is given a team at each, because a flexpool belongs to one property.

Yes. Give someone the qualifications for reception and for breakfast and they can be scheduled in both, with their contract hours counted once.

No. There is no hotel property system integration at any tier, so occupancy and room revenue are typed in rather than pulled through. Point-of-sale is different: a till connection can bring turnover across through the App Center, so a hotel with a restaurant can set the day’s takings against the hours paid for.