Start faster with personal onboarding.
Discover the different onboarding options and choose what suits you best.
Starter
For self-starters who need minimal guidance.
- 1x short Q&A after set-up
- No kick-off meeting
- Access to Shiftbase AcademyFree video courses and certifications that teach your team to get the most out of Shiftbase. Available in Dutch and German only. (NL and DE)
- Access to the Help centerSearchable how-to guides and troubleshooting articles, available 24/7.
- Scheduling guided tourAn interactive in-app walkthrough that shows you how to build and publish your first roster.
Boost
Most chosenFor a standard set-up, sorted in one session.
- 1x 60 min. onboarding
- No kick-off meeting
- Integration supportHelp connecting Shiftbase to your payroll, POS or HR tools.
- Contract typeWe configure your contract types, hour rules and surcharges so scheduling stays compliant. deep dive
- Leave & absence moduleSetup of leave balances, absence types and approval flows for your team.
Plus
For complex planning that needs a set-up of its own.
Onboarding
From sign-up to your first schedule.
Pick a package to see the steps you walk through, and who you walk them with.
You sign up with Sales
Say yes to Shiftbase and your invite to the online onboarding course lands in your inbox.
You learn at your own pace
In the Shiftbase Academy you work through the onboarding modules step by step. You set up your account around the way your team works and get to know the features you use every week. No fixed dates, no waiting on us.
You finish with a live Q&A
Once you've set everything up yourself, you book a short live Q&A with a Customer Success Advisor. Bring your last questions and go live knowing where everything sits.
You go live
That's it. You roll Shiftbase out in your own business, with an account that already sits the way you want it.
You sign up with Sales
Your implementation consultant gets in touch and you put the session in the diary together.
Your session: the standard set-up
In 60 minutes your consultant walks you through the standard set-up of your environment: teams, contracts, and shift types.
Your integrations get connected
Your consultant connects the systems you already run, in that same session.
Your first normal week
You run your first ordinary week in Shiftbase yourself: publish the schedule, check the hours. The Academy and the Help Center are there when you want to look something up.
Tutorials for your kind of business
You get extra tutorials, picked for your sector and the way you plan.
You sign up with Sales
Your implementation consultant gets in touch and you put the three sessions in the diary together.
Session one: your set-up starts
You set up your Shiftbase environment with your consultant next to you, from teams and contracts to shift types.
Session two: the rules that aren’t standard
Your consultant sets up what a standard configuration doesn’t cover: your own surcharges, contract rules, and the integrations you run.
Session three: ready for your team
You finish the setup and we prepare the rollout to your team, so nobody is surprised on day one.
Learning paths in the Academy
You get learning paths matched to your goals and to the roles in your team.
Two people on your side
You get a Customer Success Manager and an implementation consultant, both from day one.
Kick-off in 30 minutes
In half an hour we map your go-live date, the systems to connect and who starts first. The kick-off is part of Expert only.
Three sessions until it all stands
Across three sessions of 60 minutes you set up the whole environment, integrations included, and the rules that never fit a standard configuration.
Training per role
Managers, team leads and anyone working in Shiftbase daily get their own training, so adoption never hangs on one person.
Your Customer Success Manager stays involved
After go-live your Customer Success Manager keeps checking where you stand and steps in when something needs steering.
Not sure which package fits?
Most teams end up choosing between Boost and Plus. Tell us how many people you plan and across how many locations, and we'll tell you which one fits. Starter included, if that's the honest answer.
:quality(80))
Book your onboarding session.
What you get:
- A consultant who knows your kind of business
- Your account set up around the way you plan
- Straight answers to whatever you're stuck on
- A date you can go live on
Available Monday to Friday, 9 to 5 CET
Thanks - your request is in!
We'll get back to you within 1-2 working days to schedule your onboarding session.
Questions we get before you book.
Something we haven't covered? Ask the support team, they answer these all day.
With Starter you set the pace, because you set everything up yourself. Every live session in Boost, Plus, and Expert lasts 60 minutes, usually spread over one to two weeks, depending on how many locations and contracts you run.
Starter costs nothing: you set up your account through the Academy and finish with a short live Q&A. Boost, Plus, and Expert are live sessions with a consultant, and you pay for them once.
Yes. From Plus onwards we import your employees and their hours, so nothing gets lost in the switch.
You keep the Help Center, the chat and the support team. If new managers join later, you can book extra training.
Help center
Find answers, how-to guides, and troubleshooting in our knowledge base: everything you need to get the most out of Shiftbase.
Contact
Have a question or need a hand? Reach our friendly support team by chat, email, or phone and we'll help you out fast.
Partners
Grow with Shiftbase. Join our partner program to refer clients, build integrations, and unlock rewards for your business.